Shipping and returns
Short version: our orders are fulfilled by Amazon, so Amazon’s delivery and returns policy is the one that applies. We do not operate a separate policy of our own, and it would not be honest to publish one.
How your order ships
We sell on the Amazon US marketplace using Fulfilment by Amazon (FBA). Our inventory is stored in Amazon’s fulfilment centres. When you order, Amazon picks, packs and ships it, and the delivery estimate and shipping options you saw at checkout are Amazon’s.
Because Amazon handles fulfilment, we cannot see or change a shipment once an order is placed, and we cannot expedite, reroute or cancel it from our side. Amazon’s order page is the live record of where your parcel is.
Returns
Returns are handled by Amazon under the Amazon returns policy, through your Amazon account. You do not need to contact us first, and you should not send anything back to us directly.
Refunds are issued by Amazon to your original payment method, on Amazon’s timing. Any return window, condition requirement or restocking rule is Amazon’s, and it can differ by product category, so the return page for your specific order is the authority.
Why this page is so short. A reseller who publishes a “30-day, no questions asked” policy for FBA orders is describing a process they do not control. We would rather point you at the policy that actually governs your order than invent a friendlier one we cannot honour.
Damaged, wrong or missing items
Start with Amazon — through your orders page, an item that arrived damaged, incorrect or incomplete is resolved fastest there, and Amazon can issue a replacement or refund directly.
If something is wrong with the product itself rather than the delivery — the wrong variant, a packaging or labelling problem, a condition issue — we do want to know, because that points at something we got wrong when we bought or prepped it. Email dhsunshinegoods@gmail.com and tell us what happened.
International orders
We sell on the Amazon US marketplace only. Where Amazon offers international delivery on an order, that shipping, along with any customs charges or import duties, is arranged and governed by Amazon rather than by us.
- Ships from
- Amazon fulfilment centre
- Delivery estimate
- Shown by Amazon at checkout
- Returns handled by
- Amazon, via your account
- Refunds issued by
- Amazon, to your payment method
- Return address
- Amazon’s, not ours
- Problem with a product
- Email us